COMPLIMENTARY CONSULTATIONS

We offer complimentary consults for all of our services. All new clients will receive a complimentary consult so that we can come up with a treatment plan that best suits your needs. Your consultation will include pre-treatment preparations.
Established clients will receive a complimentary consult each time they plan to receive a new service.

PREPARING FOR YOUR FIRST VISIT

To make your first visit as seamless as possible, we have created specific patient instructions for each procedure and treatment that we offer. Please refer to the relevant “Patient Instructions” page under the “Forms” category in the menu. If you have any additional questions, please do not hesitate to call us. We look forward to meeting you!

YOUR APPOINTMENT

It is the standard operating procedure for us to take photographs of our patients before and after they receive treatments. Of course, your privacy is a priority and the photographs will not be published or shared with anyone without first receiving your expressed consent.

PRIVACY POLICY

We ensure that we will not discuss client treatments with any other clients.

FOLLOW UP

We love to keep in touch! Be sure to become a fan of ours on Facebook. And sign up to receive email notifications of our upcoming events as well as specials. Your privacy is a priority and will remain that way. None of your information is ever sold or passed on.

PAYMENT OPTIONS

Payment for all Pristine Vitality Clinic procedures are due at the time of the treatment. For package treatments, payment for the entire package is due at the time of the first scheduled treatment. We provide a number of payment options that may be used individually or combined according to your desires:
Cash
Gift Cards (Gift cards are available for purchase in any denomination. Gift cards are non-refundable.)
Major Credit Cards -Visa, MasterCard, Discover
Care Credit (http://www.carecredit.com/)

CANCELLATION/RESCHEDULING POLICY

Here at the Pristine Vitality Clinic, we are very grateful for your business and referrals- there is no greater compliment. A 24-hour notice is respectfully requested for all canceled appointments. If you cancel your appointment after the 24-hour time frame or fail to show up for your appointment, you are subject to a charge of the appointment’s full fee to the credit card kept on file.

FINANCIAL POLICIES AND INFO COLLECTED

Because we provide elective cosmetic procedures, the care provided at the Pristine Vitality Clinic, is not covered by any medical insurance programs. We may collect contact information (including name, phone number, mailing address, e-mail address, etc.). We may use this information to contact you if the need arises and to send you information about our company and promotional material. You always have the right to opt-out of receiving such mailings

HIPAA POLICY PROVIDER/CLINIC OBLIGATIONS

We are required by law to:
Maintain the privacy of protected health information
Give you this notice of our legal duties and privacy practices regarding health information about you
Follow the terms of our notice that are currently in effect
Tell you that we may communicate with you by email or cell phone texting
Notify you of a breach of protected information as required by federal and state law

PROTECTED HEALTH INFORMATION

Protected health information is defined by HIPAA as individually identifiable health information; it can be verbal, written, or electronic.

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION

The following describes the ways we may use and disclose health information that identifies you (“Health Information”). Except for the purposes described below, we will use and disclose Health Information only with your written permission. You may revoke such permission at any time by writing to our practice Privacy Officer, Sima Dermishyan.
For Treatment. We may use and disclose Health Information for your treatment and to provide you with treatment-related health care services. For example, we may disclose Health Information to doctors, nurses, technicians, or other personnel, including people outside our office, who are involved in your medical care and need the information to provide you with medical care. This ensures that you will receive optimal treatments that are safe for you, based on your personal medical history.
For Payment. We may use and disclose Health Information so that we or others may bill and receive payment from you. For example, we offer payment services through Care Credit.
Appointment Reminders, Treatment Alternatives, and Health-Related Benefits and Services. We may use and disclose Health Information to contact you to remind you that you have an appointment with us. We also may use and disclose Health Information to tell you about treatment alternatives or health-related benefits and services that may be of interest to you. When appropriate, we may share Health Information with a person who is involved in your medical care or payment for your care, such as your family or a close friend. In the case of an emergency, we may also notify your emergency contact of choice about your location or general condition.

USES AND DISCLOSURES THAT REQUIRE US TO GIVE YOU AN OPPORTUNITY TO OBJECT AND OPT

Individuals Involved in Your Care or Payment for Your Care. Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify as your emergency contact, your Protected Health Information that directly relates to that person’s involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best medical interest.

YOUR WRITTEN AUTHORIZATION IS REQUIRED FOR OTHER USES AND DISCLOSURES

The following uses and disclosures of your Protected Health Information will be made only with your written authorization:
Uses and disclosures of Protected Health Information for marketing purposes.
Other uses and disclosures of Protected Health Information not covered by this Notice or the laws that apply to us will be made only with your written authorization. If you do give us an authorization, you may revoke it at any time by submitting a written revocation to our office and we will no longer disclose Protected Health Information under the authorization. But disclosure that we made in reliance on your authorization before you revoked it will not be affected by the revocation.

YOUR RIGHTS

Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you by mail or at work. To request confidential communications, you must make your request, in writing, to Sima Dermishyan. Your request must specify how you wish to be contacted (e.g. telephone and whether or not we are allowed to leave voicemails, e-mail, or text message). We will accommodate reasonable requests.
Right to a Paper Copy of This Notice. You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time.

CHANGES TO THIS NOTICE

We reserve the right to update this notice in compliance with any changes that are made to the HIPPA Notice of Privacy Practices.

REFUND POLICY

In the event that a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment in the midst of a series, credit for the pro-rated share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by the Pristine Vitality Clinic.
At the Pristine Vitality Clinic, we offer goods and services that are irrevocable. Therefore, we do not issue refunds for any product or service that has been injected or used in your treatment. In consenting to be treated, it is important that clients understand and accept this condition.
Merchandise may be returned within seven days of purchase with the original sales receipt and may be exchanged for product or spa credit